This applies to items purchased from this site only. 
 
Please note that we are unable to process a refund or replacement unless we have the item back with us. If the item is so damaged that it cannot be returned to us, this will be decided on a case-by-case basis. 
 
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial. 
 
For your protection, we recommend that you use a recorded delivery service. 
 
Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you.  

Any Post & Packing charges by Perfecthead Uk Ltd will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty. 

Please note we can only accept the return of opened items if they are faulty. 
 
Goods are offered subject to availability. In the event of non-availability of goods, we reserve the right to rescind the contract. 
 
Prices and manufacturers’ specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. 
 
Claims for damaged goods must be notified within 24 hours of receipt, please inspect goods immediately. If packaging is visibly damaged the parcel should be refused as we reserve the right to deny liability. For suitability of goods please contact the manufacturer. 
 
Orders delivered may be subject to a delivery charge. 
 
Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels. 
 
The cardholder’s name and address and delivery address must be the same for the 1st order. 
 
We do not deliver PO Box numbers. 

Our company policy is to dispatch goods within 48 hours of receiving your order (excluding weekends), however this can vary subject to availability of stock. Times quoted are made in good faith but shall not be binding. Perfecthead Uk Ltd cannot accept responsibility for transport delays causing late delivery. 
 
Late delivery does not entitle you to refuse or cancel the order. 
 
Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled unless we are informed within 5 working days after the order is placed. 
 
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return: 
 
Furniture & equipment orders that are cancelled more than 5 working days after being placed, you will be charged 20% of the value of the goods as well as the delivery charge. 
 
All orders placed by you will be treated as an offer to purchase the goods or services from Perfecthead Uk Ltd and we have the right to reject such offers at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services, whichever is the latter. Orders are subject to acceptance and availability. If there is a problem with your order you will be refunded. 
 
Due to strict hygiene regulations Perfecthead Uk Ltd cannot accept the return of scissors and razors. 

Clippers and trimmers can only be returned if unused and in the same condition item was sent unless faulty. 

Clipper, trimmer and shaver blades, leads and chargers are classed as perishable and are not covered under warranty. 

Warranty may be voided if proper care has not been taken of furniture, clippers, trimmers and shavers and returns are subject to testing. 
 
We reserve the right to choose any method of shipping. 

The user will indemnify Perfecthead Uk Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website. 
 
Whilst all reasonable endeavors have been made to check the accuracy of the information contained within this site, Perfecthead Uk Ltd does not guarantee the accuracy of the information contained herein. Further, Perfecthead Uk Ltd or any other associated company or companies will not be liable for any direct, indirect, or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Perfecthead Uk Ltd or any associated company or companies will not be liable for any direct, indirect, or consequential loss arising due to the users access to any other providers, operators, organizations or persons referred to directly or indirectly within this website. 
 
All items are guaranteed according to the manufacturer’s warranty. 

Your statutory rights are not affected.